Information from A to Z

Here you'll find neatly arranged important information about our hotel - from A like adapter to W like water. So there won't be any unanswered questions and you can fully enjoy your stay at Vienna.

 

A like adapter - C like credit cards

Adapter

Please ask for an adapter at the reception.

Arrival

Your Austria Classic Hotel Wien is centrally located and can easily be reached by public transport. 

Airplane: The fast train S7 connects the Vienna Airport Schwechat directly with the station Praterstern in only 35 minutes. From there it is only 250 metres to our hotel.
Railway: The underground line U1 takes you directly from Vienna’s Central Railway Station to the underground station Nestroyplatz in five stations. From Salzburg you can take the Westbahn directly to the station Praterstern, only 250 meters walking distance from the hotel.

Advantage for direct bookers through our website

  • 3% discount for direct bookers
    Simply enter the code „Promo“ in the field “Promotioncode” and click on “Availability” and 3 % discount will be deducted immediately!
  • Reduced parking fee
    All guests who order their parking online will get the parking at the reduced rate of Euro 10,- per night.
  • 5% refund for every stay
    All guests who book directly with us will become a member in our complimentary VIP-Club. After each stay you will get a refund of 5 % and can use this for a future stay with us.
  • Free cancellation until 48 hours ahead of arrival
    If you choose our standard rate you are able to cancel up to 48 hours ahead of arrival free of charge (unless indicated differently on your confirmation).
  • Special offers like „stay 4 – pay 3“
    Exclusively for direct bookers we offer our popular special „stay 4 – pay 3” during many periods throughout the year.  Book 4 nights or more and the last night is complimentary.
  • Do you need to change your reservation?
    In case you like to change your reservation, our longtime and experienced staff members are available for you and you do not need to call an expensive call center number.
  • No hidden costs
    We show you the rate per room and night with breakfast and taxes included. You do not have to be afraid that extra fees, extra charges and extra taxes will be added during the booking process.
  • Up to date room availability
    The availability on our own website is always up to date. If it happens that there are no rooms available, simply send your request via email and we will get back to you immediately.
  • No hidden or small written policies
    All our booking- and cancellation policies can be seen before making the booking and there are no small written or hidden policies.
  • More categories available than on other booking sites
    Only on our webpage we offer all available room categories of the Hotel. As a direct booker you have the advantage to compare all rooms and select the type of room you like best for your stay.
  • Voucher for a free drink in selected restaurants
    All direct bookers get a voucher for a complimentary drink with a paid meal in one of our partner restaurants in the neighbourhood.

Air conditioning

We would like to inform you that we use separate systems for cooling and heating. In winter and in the cool season the heating is working in your room and when the outside temperature is warmer than 25 °C, we activate the air conditioning which is only for cooling. Please consider the environment and close the window/s when the air conditioning is switched on.

Instruction manual Panasonic

Instruction manual LG

Baby cots (not available for all room categories)

can be provided upon request without extra charge; please contact the reception (Tel. 9)

Banquet/Conference facility 

on request - please contact the reception (Tel. 9).

Bank

The next bank (BAWAG-PSK) is located 30 meters to the left hand side of the hotel; 
Opening hours: Monday to Friday 8.00 am - 18.00 pm
There you can also find a Cash-Dispenser/ATM (in German it is called “Bankomat”). 

Bar

We recommend our Café-Bar „Max Steiner” in the lobby area where we are happy to serve you drinks.

Breakfast

starts at 6.30 am and we offer a rich buffet in our breakfast room on the ground floor. Please present your room key to our service staff at breakfast. Breakfast service ends at 10:30 am. During fine weather you can enjoy your breakfast from 07.30 am on our terrace. 

Carriage ride “Fiaker”

The staff at the reception will gladly inform you about details, booking and prices of our Fiaker offer. 

Check-out 

time is 11 am. In case you want to check out later, please contact the reception (Tel. 9). You can store your luggage in our luggage room (opposite of the elevator) free of charge. Valuables (e.g. portable computers etc.) can be stored at reception.

Credit cards

We accept the following cards: American Express, Visa, Diners Club, MasterCard, V- Pay, JCP Japan Credit Bureau and Maestro.

D like doctor - G like gym & sauna

Doctor

for information please contact the reception (Tel. 9).

Dogs / Pets

are welcome at our hotel, as long as they are clean and of no danger to other guests and employees; there is a daily fee for pets of Euro 10,- per night; for hygienic reasons it is not permitted to take them to the breakfast room.

Dry cleaning/laundry

possible from Monday to Friday; a pricelist and a laundry bag are available at the reception desk; please hand in your laundry before 7.00 am (or you can also hand it in at the reception the evening before and then it will be delivered the same evening).

Electric voltage

230 volt A.C. In case you need an adapter, please contact the reception.

Fire extinguishers

are located at regular intervals throughout the building and their location is indicated on the floor plan displayed on the inside of your room door; please contact the reception (number 9 on the telephone) immediately if you suspect a fire!

Fire safety 

Please inform yourself regarding the nearest exit as indicated on the floor plan displayed on the inside of your room door. Please mind the smoking ban at the Hotel. 

Garages

are located in the backyard of the hotel and may be rented upon availability at the reception (Euro 15,- per vehicle and night).

Gym + Sauna

The sauna, gym and relaxation room can be used free of charge!

Opening hours:  sauna daily from 4.00 pm - 10.00 pm, gym daily from 7.00 am - 10.00 pm
Entrance: Please follow the signs on the 1st floor till you reach the stairs after room number 152 (downstairs).

If you wish to use the sauna, please inform the reception 30 minutes in advance (number 9 on the telephone). The towels (also free of charge) can be picked up at the front desk. Bathrobes and slippers can be rented at the reception (chargeable). Please obey the rules for the sauna! After using the wellness area, please put the towels in the wash-basket opposite of the dressing room directly at the sauna. You can keep the bathrobe for the whole duration of your stay and leave it in your room after departure.

H like hairdresser - N like newspaper

Hairdresser

“I.N. Rothen Haarstudio” (5 min. walking from the hotel at Praterstrasse No. 33); at your first visit they offer a discount of 20%!

Housekeeping

if you require any extras such as additional towels, pillows, flower vases, etc. please contact the reception (number 9 on the telephone). Further available: shaving set, dental plaster set, sewing set as well as bathing slippers and bathrobes (for a fee).

Ice cubes

are available at our bar, or ask our reception. 

Internet

We offer free Wireless LAN everywhere in the hotel.

3 steps to get online:
1. Connect to the Freewave Wireless LAN
2. Launch your Web Browser – the Welcome Page appears
3. Click “Connect” – done!

* If your browser does not take you to the Welcome Page automatically, go to connect.freewave.at!

Internet-Terminal

is available in our business corner (free of charge, upon availability); you can also print your board cards or documents; due to security reasons there is no usb port. 

Ironing

a separate room with iron and ironing board is available on the 2nd floor; turn left after room 252.

Kettle

Please ask for a kettle at the reception. Please note for your future stay with us that all the double rooms COMFORT and PREMIUM are equipped with coffee and tea making facilities. 

Luggage room

You can store your luggage in our luggage room (opposite of the elevator on the ground floor). Valuables (e.g. portable computers etc.) can be stored at the reception.

Massage

Please inform our receptionists (Tel. 9) who will contact a masseur.

Newspapers

National and international papers can be found in the lobby next to the breakfast room.

P like parking - R like reviews

Parking

During your stay you can park your car on our private car park (upon availability; chargeable). Please note that it is not guarded and the hotel is not responsible for any valuables left in the car parked at the hotel’s parking area, neither will the hotel take responsibility in case of theft and damage. Please inform the receptionist about your licence plate number and attach a parking-ticket (available at the reception) in the windshield of your car. In case your car is parked in front of a garage, please hand in your car key. The price is Euro 15,- per vehicle and night. If you book direct through our website you will get the parking at the reduced rate of Euro 10,- per night. See also “Advantages for Direct Bookers”.

If you want to use our Tesla E- gas station, please inform our reception.

Partners/Hotel Organisations

We are pleased to introduce you our partners:

Pay

We accept all major credit cards and maestro cards, as well as cash in Euro. You are free to pay your invoice the evening before you leave, to ease your checkout. If you need the invoice in the name of your company, please advise us at the check-in. 

Pharmacy

70 meters to the left hand side of the hotel.
Opening hours: Monday – Friday 08.00 am - 6.00 pm, Saturday 8.00 am - 12.00 pm.
Our reception staff will inform you about the opening hours on Sundays, holidays and during night.

Photocopies

will be made by our receptionists (chargeable).

Porter

please call the front desk (number 9 on telephone).

Post office

The nearest post office (Bawag-PSK) is 30 meters to the left of the hotel.
Opening hours: Monday - Friday 08.00 am – 06.00 pm
A post box is located just 3 meters to the right of the hotel entrance.

Public transport

Tickets can be bought in tobacco shops as well as directly at all underground stations at ticket machines. The prices for the tickets you can find on our homepage www.classic-hotelwien.at. The “Vienna Card” can be bought at the reception desk. With the Vienna-Card you can explore Vienna with the public transport (underground, bus and tram) and enjoy discounts in museums, restaurants and shops; available at the reception.

Room categories

Did you know that we offer lots of room categories with different room sizes and with different room equipment? Our reception team will be pleased to inform you.

Reviews

Our goal is that you enjoy your stay with us and that you find your second home at our hotel. We are happy when you are sharing your positive experience with other travellers and write a review on one of the internet platforms. In case something is not to your satisfaction we kindly ask you to inform us during your stay. Only in this way you give us the opportunity to improve the situation. After your departure, it is too late for both of us. 

Do you need another pillow? Do you prefer a larger room? Is the bathroom too small? Please talk to us. We are listening to you and will do our best to optimize your stay with us.

S like safety deposit - T like theatre/concerts

Safety deposit

You find a safety deposit box in your room. We kindly ask you to store valuables with a value over € 550,- at the reception.

Locking the safety deposit with code: close the door of the safety deposit box and enter your code (6 digits), press # - the safety deposit box is locked now.
Opening with code: enter your code (6 digits) and the safety deposit box opens automatically.
Locking and un-locking with credit card: Slide your card slowly, from the right to the left, with the magnetic stripe facing down.

If the display shows “Hold”, the door of the safety deposit box can not be opened for 15 minutes. If the safety deposit still cannot be open after that time, please contact the front desk (number 9 on telephone) and our maintenance staff will take care of it. We kindly ask you to leave the door of the safety deposit box open when checking-out!

Sauna

The sauna, gym and relaxation room can be used free of charge!
Opening hours:  sauna daily from 4.00 pm - 10.00 pm, gym daily from 7.00 am - 10.00 pm
Entrance: Please follow the signs on the 1st floor till you reach the stairs after room number 152 (downstairs).

If you wish to use the sauna, please inform the reception 30 minutes in advance (number 9 on the telephone). The towels (also free of charge) can be picked up at the front desk. Bathrobes and slippers can be rented at the reception (chargeable). Please obey the rules for the sauna! After using the wellness area, please put the towels in the wash-basket opposite of the dressing room directly at the sauna. You can keep the bathrobe for the whole duration of your stay and leave it in your room after departure.

Scales

in the lobby, next to the elevator.

Shoe cleaning

A shoe cleaning machine can be found on the ground floor next to the elevator.

Sightseeing Tours

can be booked at any time at the reception desk.

Smoking

Please mind the smoking ban throughout the Hotel! If you smoke in the room a penalty of Euro 200,- will be charged per day. If - due to smoking - the smoke detector in your room alarms the fire brigade, you will have to pay a fee of approx. Euro 700,- for the fire call. 

Sports

Sportswomen and sportsmen enjoy our hotel! The Prater park offers one of the best and longest running trails in Vienna, suitable for beginners and real pros. The largest outdoor public swimming pool called Stadionbad is only 15 minutes away by public transport. Vienna’s free bike rental called Citybike (www.citybike.at) can be reached within 4 minutes walking distance.

Stamps

are available at the reception; A yellow mail box is situated 5 meters to the right of the hotel entrance.

Taxi

There is a taxi stand just outside the hotel to the right. Airport-transfers can be booked at a fixed rate at the reception.

Telephone 

Reception/front desk: please dial number 9. Other room: please dial only the room number. For local and long distance calls (chargeable): please dial 0, code and telephone number.

Terraces

Our terrace on the ground floor can be used for breakfast during fine weather from 07.30 am to 11.00 am. Afterwards we serve drinks until 10.00 pm, which can be ordered at the bar. The terrace on the 1st floor (access directly from the elevator on the 1st floor), is open from 10.00 am to 10.00 pm. Drinks can be ordered at the bar. 
Shhhh…. - the law requires that loud talking, singing and music is prohibited outside in the garden. Please be considerate of other guests. Thank you!

Tip

Tips are not included in the prices. Of course we are happy about every tip, which fills our „employee tip box“.

TV 

For your entertainment all our rooms offer HD-televisions with over 170 tv stations and 150 radio stations to choose from. An overview of the Austrian and German tv program is online under www.tele.at.

Theatre/Concerts

Whether you want to see an Opera performance, a theatre play, concerts or musical - our receptionists will try their best to organize tickets.

U like umbrella - W like water

Umbrellas

with the “Austria Classic Hotel Wien”-logo can either be borrowed or bought as a special souvenir; please contact the reception.

Vienna-Card

With the Vienna-Card you can explore Vienna with the public transport (underground, bus and tram) and enjoy discounts in museums, restaurants and shops; available at the reception.

VIP-CLUB

Are you interested in winning a voucher for 2 nights in a double room PREMIUM inclusive breakfast buffet?  Please see “Advantages for Direct Bookers”.

Wake up calls

Please inform the receptionist about the time you want to be called (dial number 9 on your telephone).

Water

Water from the tap has best drinking quality! At breakfast we also offer revitalizing Grander water! 

The best Reasons
Direct Booker Benefits

✓ 5% discount for direct bookers

✓ Parking space at a reduced price

✓ 5% cashback of your invoice amount

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VIP Club
Guest Reviews