Information from A to Z
Here you'll find neatly arranged important information about our hotel - from A like adapter to W like water. So there won't be any unanswered questions and you can fully enjoy your stay at Vienna. You can also get a printed copy at the reception.
Please ask for an adapter at the reception. A deposit is required.
Austria Classic Hotel Wien is centrally located and can easily be reached by public transport.
Arrival by airplane: We can arrange a pickup with a comfortable limousine for you at a fixed rate. Please contact our staff at the front desk.
The train ("Schnellbahn") connects the Vienna Airport directly with the train station "Praterstern" in only 35 minutes. From there it is only 250 meters to our hotel.Cross the large place (“Praterstern”) towards the center and you will find the Hotel on the left side.
Arrival by Railway from Hauptbahnhof: The underground line U1 takes you directly from Vienna’s Central Railway Station to the underground station “Nestroyplatz” in five stations, direction Leopoldau.
Or simply get the local train ("Schnellbahn") at the main station, direction “Floridsdorf”, “Gänserndorf” or “Wolkersdorf” and leave at the station "Praterstern”. Cross the large place (“Praterstern”) towards the center and you will find the Hotel on the left side.
Arrival by car:
Program the address of our car park entrance “Czerningasse 29” into your navigation system. You come directly to our parking lot and can enter the hotel via the back entrance.
Advantage for direct bookers through our website
- up to 12 % discount for direct bookers
- Reduced parking fee
All guests who book directly with us, can use the parking at the reduced rate of Euro 15,- per night (regular rate Euro 25,-)
- 5% refund for every stay
All guests who book directly with us will become a member in our complimentary VIP-Club. After each stay you will get a refund of 5 % and can use this for a future stay with us.
- More information can be found here
We would like to inform you that we use separate systems for cooling and heating. In winter and in the cool season heating is available in your room and when the outside temperature is warmer than 25 °C, we activate the air conditioning which is only for cooling. Please consider the environment and close the windows when the air conditioning is switched on.
ATM / Cash
The next ATM / cash dispenser can be found on the left and on the right side of the hotel in a distance of about 50 metres.
You will also find an ATM in the grocery store "Spar" (access only during the store's opening times Mon - Sat).
Baby cots (not suitable in all room categories)
can be provided upon request without extra charge; please contact the reception (telephone Nr. 9)
Banquet / Conference facility
click HERE for more information or contact the reception (telephone Nr. 9).
The next bank “BAWAG-PSK” is located in Lassallestraße 38. Another near bank is the“Erste Bank”, Taborstraße 26. Please ask the reception for opening hours
We recommend our Café-Bar „Max Steiner” in the lobby area where we are happy to serve you drinks.
from 06:30 to 10:30 a.m. we offer breakfast-buffet in our breakfast room on the ground floor. Please present your room key to our service staff at breakfast. During fine weather you can enjoy your breakfast from 07.30 a.m. on our terrace.
Carriage ride “Fiaker”
The staff at the reception will gladly inform you about details and prices of a lovely ride with the famous Viennese horse carriages.
Check-out time is 11 am. Guests who book directly on our webpage can profit of a complimentary check-out at 12:00 noon. In case you want to keep your room for longer, please contact the reception
(telephone Nr. 9) and we will inform you about the possible options. You may store your luggage in our luggage room (opposite of the elevator) free of charge. Valuables (e.g. portable computers etc.) can be stored at reception.
We accept the following cards: American Express, Visa, Diners Club, MasterCard, V- Pay, JCP Japan Credit Bureau and Maestro.
Please find all informations HERE:
for information please contact the reception (telephone Nr. 9).
Dogs / Pets
are welcome at our hotel. There is a daily fee for pets per night. (no food included) Due to hygienic reasons it is not allowed to bring them to the breakfast area.
Dry cleaning / laundry
possible from Monday to Friday. A pricelist and a laundry bag are available at the reception desk. Please hand in your laundry before 8.00 am or the evening before and it will be delivered on the same day by 06.00 pm.
all information can be found here E-charging station
230 volt A.C. In case you need an adapter, please contact the reception.
are located at regular intervals throughout the building and their location is indicated on the floor plan displayed on the inside of your room door. Please contact the reception (number 9 on the telephone) immediately if you suspect a fire!
Please inform yourself regarding the nearest exit as indicated on the floor plan displayed on the inside of your room door. Please mind the smoking ban at the Hotel.
are located in the backyard of the hotel and may be rented upon availability at the reception (chargeable).
if you arrive by bicycle, train or e-car, you get an additonal discount. Please click here for more information.
Gym + Sauna
The sauna, gym and relaxation room can be used free of charge!
Opening hours: sauna daily from 4.00 pm - 10.00 pm, gym daily from 7.00 am - 10.00 pm
Entrance: Please follow the signs on the 1st floor till you reach the stairs after room number 152 (downstairs).
If you wish to use the sauna, please inform the reception 30 minutes in advance (telephone Nr.9). The towels ( free of charge) can be picked up at the front desk. Bathrobes and slippers can be rented at the reception (chargeable). Please obey the rules for the sauna! After using the wellness area, please put the towels in the wash-basket opposite of the dressing room directly at the sauna. You can keep the bathrobe for the whole duration of your stay and please leave it in your room after departure.
“I.N. Rothen Haarstudio” (5 min. walking from the hotel at Praterstrasse No. 33)
if you require any extras such as additional towels, pillows, flower vases, etc. please contact the reception (telephone Nr. 9). Further available free of charge: shaving sets, toothbrush sets and sewing sets. Chargeable bath slippers and cosy bathrobes are available too.
are available at our Bar.
We offer free Wireless LAN everywhere in the hotel.
3 steps to get online:
1. Connect to the Freewave Wireless LAN
2. Launch your Web Browser – the Welcome Page appears
3. Click “Connect” – done!
If your browser does not take you to the Welcome Page automatically, please go to: connect.freewave.at
is available in our business corner (free of charge, upon availability). You can also print boarding passes or documents there. Due to security reasons there is no USB port.
a separate room with iron and ironing board is available on the 2nd floor; turn left after room #252.
You can store your luggage in our luggage room (opposite of the elevator on the ground floor). Valuables (e.g. portable computers etc.) can be stored at the reception.
Please inform our receptionists (Tel. 9) who will contact a masseur.
for further informations please click HERE
During your stay you can park your car on our private car park (upon availability; chargeable). Please note that it is not guarded and the hotel is not responsible for any valuables left in the car parked at the hotel’s parking area, neither will the hotel take responsibility in case of theft and damage. Please inform the receptionist about your licence plate number and attach a parking-ticket (available at the reception) in the windshield of your car. In case your car is parked in front of a garage, please hand in your car key.
Price per vehicle and night:
Parking Euro 15,- for guests who book directly with us (Euro 25,- regular price)
Garage Euro 15,- for guests who book directly with us (Euro 25,- regular price)
see: “Advantages for Direct Bookers”.
If you want to use one of ourE-charging stations, please ask at our reception (all information can be also found here E-charging station
Information on parking on Praterstraße and other shopping streets:
Maximum allowed parking time: 1.5 hours
Chargeable: Monday to Friday (workdays) 08:00 - 18:00 o'clock
Saturday (weekdays) 08:00 - 12:00 o'clock
Cost per hour: € 2,50 (€ 3,75 for 90 minutes)
Information about parking in the 2nd district:
Maximum allowed parking time: 2 hours
Chargeable: Monday to Friday (weekdays) 09:00 - 22:00 o'clock
Cost per hour: € 2,50 (€ 5,- for 2 hours)
We are pleased to introduce you to our partners:
We accept all major credit cards and maestro cards, as well as cash in Euro. You are free to pay your invoice the evening before you leave, to ease your checkout. If you need the invoice in the name of your company, please inform us about that upon check-in.
70 meters to the left hand side of the hotel.
Opening hours: Monday – Friday 08.00 am - 6.00 pm, Saturday 8.00 am - 12.00 pm.
Our reception staff will inform you about the opening hours on Sundays, holidays and during night.
will be made by our receptionists (chargeable).
please call the front desk (telephone Nr. 9).
The nearest post office can be found at "Weintraubengasse 22"
Opening hours: Monday - Friday 08.00 am – 06.00 pm, Saturday 09.00 am - 12.00 pm
A post box is located just 3 meters to the right of the hotel entrance.
Tickets can be bought in tobacco shops as well as directly at all underground stations at ticket machines. You can find the prices for the tickets by clicking HERE.
The “Vienna City Card” can be bought at the reception desk. With the Vienna-City-Card you can explore Vienna with the public transport (underground, bus and tram) and enjoy discounts in museums, restaurants and shops; available at the reception.
On your TV you will find numerous radio stations from channel 500 onwards.
you find many lovely restaurants with Viennese and international cuisine in our neighbourhood. In case you are starving after midnight, the "Würstelstand MAT´s" around the corner offers original Austrian sausages and drinks till 4 o'clock in the morning. You might meet some interesting people there late at night :-)
Close to our hotel, we recommend the following restaurants and we also have vouchers for a welcome drink for some of these places. Please ask our reception staff for recommendations and it will be their pleasure to make table reservations for you.
Dogenhof (our direct neighbour)
Gasthaus Wild (about 12 minutes walking from the Hotel)
Our goal is that you enjoy your stay with us and that you find your second home at our hotel. We are happy when you are sharing your positive experience with other travellers and write a review for us in the Internet. In case something is not to your satisfaction we kindly ask you to inform us during your stay. Only this way you give us the opportunity to improve the situation. After your departure, it is too late for both of us.
Do you need another pillow? Do you prefer a larger room? Is the bathroom too small? Please talk to us during your stay. We will listen to you and will do our best to optimize your stay with us.
Did you know that we offer lots of room categories with different room sizes and with different room equipment? Our reception team will be pleased to inform you.
You find a safety deposit box in your room. We kindly ask you to store valuables with a value over € 550,- at the reception in a special safe.
Locking the safety deposit with code: close the door of the safety deposit box and enter your code (6 digits), press # - the safety deposit box is locked now.
Opening with code: enter your code (6 digits) and the safety deposit box opens automatically.
Locking and un-locking with credit card: Slide your card slowly, from the right to the left, with the magnetic stripe facing down.
If the display shows “Hold”, the door of the safety deposit box can not be opened for 15 minutes. If the safe still cannot be open after that time, please contact the front desk (telephone Nr.9)) and our maintenance staff will take care of it. We kindly ask you to leave the door of the safe open when checking-out!
The sauna, gym and relaxation room can be used free of charge!
Opening hours: sauna daily from 4.00 pm - 10.00 pm, gym daily from 7.00 am - 10.00 pm
Entrance: Please follow the signs on the 1st floor till you reach the stairs after room number #152 (downstairs).
If you wish to use the sauna, please inform the reception 30 minutes in advance (dial 9 on the telephone). The towels (free of charge) can be picked up at the front desk. Bathrobes and slippers can be rented at the reception (chargeable). Please obey the rules for the sauna! After using the wellness area, please put the towels in the wash-basket opposite of the dressing room directly at the sauna. You can keep the bathrobe for the whole duration of your stay and leave it in your room after departure.
in the lobby, next to the elevator.
all information can be found under this link Seminar room
A shoe cleaning machine can be found on the ground floor next to the elevator.
can be booked at any time at the reception desk.
Please mind the smoking ban throughout the Hotel! If you smoke in the room a penalty of Euro 200,- will be charged per day. If - due to smoking - the smoke detector in your room alarms the fire brigade, you will have to pay a fee of approx. Euro 700,- for the fire call.
Sportswomen and sportsmen enjoy our hotel! The Prater park offers one of the best and longest running trails in Vienna, suitable for beginners and real pros. The largest outdoor public swimming pool called "Stadionbad" is only 15 minutes away by public transport. For details about bike rental services and other information, please contact the reception staff.
are available at the reception; A yellow mail box is situated 3 meters to the right of the hotel entrance.
It is our pleasure to call a taxi for you any time! Comfortable Airport-transfers with limousines can be booked at a fixed rate at the reception.
There is a taxi stand just outside the hotel to the right.
for the reception / front desk: please dial number 9
to reach another room: please dial the room number.
for local and long distance calls (chargeable): please dial 0 first
Our terrace on the ground floor can be used for breakfast during fine weather from 07:30 am to 10:30 am.
From 10:30 am to 10:00 pm it is allowed to smoke on the terrace on the ground floor and drinks can be ordered at reception/bar.
We also have a lovely non-smoking terrace on the 1st floor with chess game and loungers and the entrance is on the 1st floor, next to the elevator. It is open from 10:00 am to 10:00 pm
Shhhh…. - the law requires that loud talking, singing and music is prohibited outside in the garden. Please be considerate of other guests. Thank you!
Tips are not included in the prices.
For your entertainment all our rooms offer HD-televisions with more than 195 TV channels and 214 radio channels choose from. An overview of the Austrian and German tv program is online under www.tele.at. You can open the list of channels by pressing the button "Channel Grid" on the top left of the TV panel.
If you would like a detailed overview of the offered TV stations, please contact our reception team.
|Sprache / language||Sender / channel||Sprache / language||Sender / channel|
|Deutsch / German||1-90||Kroatisch / Croatian||146-147|
|Englisch / English||91-103||Bosnisch / Bosnian||148-151|
|Italienisch / Italian||104-107||Montenegrinisch / Montenegrin||152|
|Französisch / French||108-111||Albanisch / Albanian||153-158|
|Portugiesisch / Portuguese||112||Slowakisch / Slovak||159|
|Niederländisch / Dutch||113||Slowenisch / Slovanian||160-162|
|Spanisch / Spanish||114-115||Japanisch / Japanese||163-166|
|Griechisch / Greek||116||Koreanisch / Korean||167|
|Russisch / Russian||117-123||Arabisch / Arabic||168-191|
|Polnisch / Polish||124-125||Türkisch / Turkish||192|
|Tschechisch / Czech||126-129||Thailand / Thai||193|
|Rumänisch / Romanian||130-136||Kambotscha / Cambodian||194|
|Ungarisch / Hungarian||137-141||Vietnamesisch / Vietnamese||195|
|Ukrainisch / Ukranian||142||RADIO||ab / from 500|
Whether you want to see an Opera performance, a theatre play, concerts or musical - our receptionists will try their best to organize tickets.
with the “Austria Classic Hotel Wien”-Logo can either be borrowed or bought for € 12,- as a special souvenir. Please contact the reception.
With the Vienna-City-Card you can explore Vienna with the public transport (underground, bus and tram) and enjoy discounts in museums, restaurants and shops; available at the reception.
How do I become a member of the free VIP CLUB?
Simply give us your e-mail address when making your reservation or when you check in at the Hotel and we will register you automatically. You are also welcome to register on our website.
What advantages do I have as a member of the VIP CLUB?
Each of your stays will be rewarded with valuable CLASSIC POINTS. These can then be used for future stays in our hotel like cash money. As a VIP CLUB member you receive exclusive information on special discounts, raffles and seasonal promotions.
VIP CLUB Offer valid until further notice. The legal process is excluded.
Wake up calls
Please inform the receptionist about the time you want to be called (dial 9 on your telephone).
Water from the tap has best drinking quality! At breakfast we also offer revitalizing Grander water!