Vision • Mission • Values

We are a traditional Viennese hotel with almost 200 years of history.
We are now successfully continuing this tradition in the 6th generation.
We are committed to our responsibility towards the historic building.
We guarantee the same or improved quality thanks to annual renovations, remodelling work and investments in the hotel's facilities and infrastructure.
We are actively committed to sustainable behaviour - in cooperation with our guests, employees and partners.
We embed ecological and social responsibility in all our processes.
We pamper both business guests and private travellers with personal service, individual attention and Viennese charm.

We place the needs of our guests at the centre of our activities.
We attach particular importance to the relationship with our guests, employees, suppliers and partners.
We cater to individualists and guests who appreciate unique and personalised service.
We offer a second home for business guests with all the amenities for business travellers as well as a feel-good atmosphere and individual service for private guests, including exceptional Vienna tips.
We want to be unique thanks to our tradition, historical background and family-orientated service.
We work profitably and utilise our financial resources responsibly and with a view to the future.
We ensure the continued existence of the company for future generations through successful management.
We strive for sustainability and environmental awareness - with our team, our suppliers and partners as well as with our guests.

We understand tradition as solidarity and closeness to our guests and employees.
We strive for quality, stability, customer orientation and authenticity - without sacrificing modernisation.
We preserve the ‘tried and tested’ style and are nevertheless open to modernity.
We are committed to the ‘old Viennese tradition’ and are proud to keep the history of this house alive.
We create through resource-conserving management and conscious partnerships sustainable experiences that have a positive impact on the environment.
We behave honestly, responsibly, respectfully, trustworthily and reliably towards our guests, employees, suppliers, partners, competitors and shareholders.
We are guided by humanity, tolerance and respect for one another with the management of our team and cultivate a co-operative management style.
We invest specifically in training and further education and create the framework for professional and creative performance.
We enjoy success and want to maintain and improve what we have achieved so far out of a sense of responsibility towards our guests and employees.